Frequently Asked Questions

Common Questions About Oakline Commerce Solutions Ltd and Our Services

Services and Capabilities

What services does Oakline Commerce Solutions Ltd provide?

We provide comprehensive e-commerce services including platform setup and configuration, product catalogue management, sales channel optimization, compliance implementation, performance analysis and reporting, and ongoing technical support. For detailed information about each service, please visit our Services page.

Do you design websites or provide creative services?

Our focus is on e-commerce functionality, product management, and operational optimization rather than web design or creative services. We work with established e-commerce platforms and focus on making them operational and effective rather than creating custom designs. If you require web design services, we can recommend specialists in that area.

Can you help if I don't currently have an e-commerce platform?

Yes, we can help you select and implement an appropriate e-commerce platform based on your business model, budget, and growth projections. Our platform selection guidance is based on your specific requirements rather than recommendations that benefit us.

What e-commerce platforms do you work with?

We work with a range of established e-commerce platforms, both open-source solutions and managed services. We assess each client's requirements and recommend the most suitable platform. We do not receive compensation from platform providers and make recommendations based purely on what will work best for your business.

Do you offer ongoing support after implementation?

Yes, ongoing technical support is a core part of our service offering. We provide support through hourly consulting arrangements for sporadic needs or through monthly retainer agreements for businesses requiring regular support. Support covers technical issues, security updates, performance optimization, and operational guidance.

Engagement and Timelines

How do you charge for your services?

Services are provided through project-based engagements with clear scope and fixed pricing, or through ongoing support arrangements using hourly rates or monthly retainers. All quotes are detailed and itemized so you understand exactly what your investment covers. We do not charge surprise fees or hidden costs.

How long does a typical project take?

Project timelines vary significantly depending on the complexity of your requirements, the amount of product data requiring setup, and your internal responsiveness to our requests for information or decisions. A basic platform setup might take 4-8 weeks, while a complex multi-channel operation might require 3-6 months. We provide detailed project timelines during the proposal phase.

What is your typical engagement process?

We begin with a detailed discovery phase where we understand your business, current operations, and requirements. We then develop a project plan with specific milestones, deliverables, and timelines. Throughout implementation, we maintain regular communication and provide updates on progress. After go-live, we provide training and documentation, then transition to ongoing support based on your needs.

Can you work with me even if I have limited technical knowledge?

Absolutely. We are experienced in working with businesses of varying technical sophistication. We explain technical matters in clear, non-technical language and provide comprehensive training and documentation. Our approach is to empower your team to manage systems effectively rather than creating dependency on our services.

Privacy, Security, and Data Protection

How do you protect my personal data?

We implement comprehensive technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, strict access controls, regular security assessments, and incident response procedures. For detailed information, please see our Privacy Policy.

Do you comply with UK GDPR?

Yes, we are fully compliant with UK GDPR and related data protection legislation. All our processes have been reviewed to ensure we meet UK GDPR requirements. We help our clients understand and meet their own UK GDPR obligations in their e-commerce operations.

What data do you collect about me?

We collect information necessary to communicate with you, understand your service requirements, deliver services, maintain our business relationship, and comply with legal obligations. This includes contact information, information about your business, and records of our communications. We collect only the minimum data necessary and do not share data with third parties except as needed to deliver services or as required by law. See our Privacy Policy for complete details.

How long do you keep my data?

Data is retained as long as necessary to fulfill the purposes for which it was collected or as required by law. Service delivery data is retained for the duration of our relationship plus 6 months. Financial records are retained for 6 years to comply with tax requirements. Communication records are retained for 2 years. Analytical data is retained for maximum 13 months. You can request deletion of your data at any time subject to legal or contractual obligations.

Do you use cookies?

Our website uses cookies for essential functionality, performance analysis, and with your consent, marketing purposes. You can manage cookie preferences through our cookie consent tool or your browser settings. See our Cookie Policy for detailed information.

Compliance and Legal

Are you a legitimate UK registered business?

Yes, Oakline Commerce Solutions Ltd is registered in England and Wales under company registration number 12345678. Our registered address is 42 Kingsway Business Park, Unit 7, Manchester, M15 6FB. We maintain VAT registration and comply with all UK business and regulatory requirements. Full legal details are available on our Legal Notice page.

Do you help with compliance requirements for e-commerce?

Yes, compliance is a core focus of our services. We help businesses meet UK GDPR requirements, Consumer Rights Act obligations, Payment Services Regulations, and other relevant legislation. We review your e-commerce operations and recommend changes necessary to maintain compliance.

Can you help me set up Meta Business Manager accounts?

Yes, we work with clients on establishing and verifying accounts on major platforms including Meta Business Manager. We ensure that all information provided is accurate, complete, and verifiable, which is essential for successful account verification. We are committed to full transparency and compliance with platform requirements.

What happens if I'm not satisfied with your services?

We are committed to your satisfaction and work to resolve any issues promptly. If you have concerns about our services, please contact us immediately. We have a documented complaint handling process and work to resolve complaints within 10 business days. If direct resolution is not possible, dispute resolution procedures are available.

Contact and Support

How do I contact you?

You can reach us via telephone, email, or by submitting an enquiry form on our Contact page. Our contact details are:

We are available Monday to Friday, 9:00 AM to 5:30 PM GMT.

How quickly will you respond to my enquiry?

General enquiries receive initial response within 2 business days. Technical support issues affecting service availability receive response within 4 business hours. Service proposals and quotations are provided within 3-5 business days depending on complexity.

Can you provide references from other clients?

Yes, we are happy to provide references from existing clients who are satisfied with our work. Please request references during your initial enquiry or consultation. Our references can attest to our professional conduct, service quality, and commitment to client success.

Do you have a social media presence?

Information about our official social media presence and how to connect with us is available on our Contact page. Please verify any account is officially associated with us before following or engaging.

Additional Questions

If you have a question that is not addressed in this FAQ, please contact us directly using the contact details provided above. We are happy to discuss any questions or concerns about our business, services, or approach. Clear communication is fundamental to our relationship with clients, and we welcome your questions.